Shipping Policy | Refund Policy | Privacy Policy | Terms of Service
Domestic Shipping
In-stock items typically ship the next business day, ARO. All orders will ship F.O.B., from DICA’s D.C, or the respective factory, with freight prepaid and added, unless you direct DICA to ship collect via your specified method.
Orders not for resale with U.S. delivery addresses will not be charged sales tax with the exceptions of Iowa, Colorado, and California.
International Shipping
International orders not for resale with delivery addresses outside the U.S. will be charged applicable taxes, duties, and brokerage fees.
All sales of Safety Tech®, FiberMax®, AlturnaMATS®, TrainSmart, RoadWarrior®, VersaMATS and Checkers® Wheel Chocks products are final. If there is a problem with your order or you’re not satisfied with the products you’ve received, please call 800.610.3422 and we’ll work together to find a solution.
If there is a reason for an authorized product return, an RMA number is required prior to ensure accurate processing. Please contact us at 800.610.3422 for assistance with your RMA number.
This Privacy Policy governs the manner in which DICA collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://dicausa.com website (“Site”). This privacy policy applies to the Site and all products and services offered by DICA. By using this website, you agree to the terms of this Privacy Policy. If you do not agree to these terms, you are prohibited from using this website and should exit immediately. You acknowledge that the Privacy Policy is subject to modification and that your continued use of the site constitutes agreement with the then-current terms of the Privacy Policy.
Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, except that it may prevent them from engaging in certain Site-related activities. Because we do not collect personal identification information unless it is voluntarily submitted to us, we do not respond to Do Not Track signals.
We do not knowingly collect any personal information from visitors under the age of 13. If you are a parent and you discover that your child under the age of 13 provided personal information to us, please let us know at support@dicausa.com and we will delete that information from our files.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users’ means of connection to our Site such as the operating system and the Internet service providers utilized and other similar information.
Web Browser Cookies
Our Site may use “cookies” to enhance User experience. Users’ web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to provide an alert when cookies are being sent. If these settings are activated, note that some parts of the Site may not function properly.
How We Use Collected Information
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If you wish to opt-out of emails, please contact us at support@dicausa.com.
How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information, and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing Your Personal Information
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may share your information as part of any acquisition of assets of DICA.
Changes to This Privacy Policy
DICA has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting Us
If you have any questions about this Privacy Policy, your dealings with this site, or if you wish to access personally identifiable information that DICA has stored about you, please contact us via mail at:
DICA
4101 120th St.
Urbandale, IA 50323
Or contact us via email at support@dicausa.com or by phone at 800.610.3422.
Disclaimer
DICA accepts purchase orders with approved terms, as well as all major credit cards and pre-pay options.
Anyone considering the use of these products should thoroughly test them to ensure that they satisfy their specific needs. Manufacturer and/or distributor cannot guarantee performance of these products because usage or application of buyers cannot be controlled by either the manufacturer and/or distributor. Proper use requires the selection of the proper products for the equipment and the specific application. Manufacturer and/or distributor expressly disclaim any and all warranties not set forth herein, including any warranty of fitness for a particular purpose and/or any warranty of merchantability which might otherwise be applicable.
Refund Policy
All sales of Safety Tech®, FiberMax®, AlturnaMATS®, TrainSmart, RoadWarrior®, VersaMATS and Checkers® Wheel Chocks products are final. If there is a problem with your order or you’re not satisfied with the products you’ve received, please call 800.610.3422 and we’ll work together to find a solution.
If there is a reason for an authorized product return, an RMA number is required prior to ensure accurate processing. Please contact us at 800.610.3422 for assistance with your RMA number.
Credit Terms
DICA terms are “Net 30 days”. A 1.5% per month finance charge will be assessed to all accounts not received within 30 days of the invoice date. We accept VISA, MasterCard, Discover, or American Express for payment, and can accept ACH and wire transfers.
All orders require a purchase order identification, either written or verbal. PO’s can be e-mailed to your sales associate, faxed to 413-771-2420, or mailed to 104 Industrial Road, Guthrie Center, IA 50115. DICA’s federal ID number is 42-1333647.
Please mail all checks and correspondence to: 104 Industrial Road, Guthrie Center, IA 50115.
Shipping Policy
All in-stock items will ship within two business days of purchase. Out-of-stock, personalized, or custom orders are provided with a projected ship date range. We provide the service of determining the most efficient shipping carrier for your order. Additional fees apply for specific carrier requests. P.O. Boxes are not acceptable shipping addresses.
Delivery Estimates
Domestic Shipping
All orders will ship F.O.B., from DICA’s D.C., or the respective factory, with freight prepaid and added, unless you direct DICA to ship collect via your specified method.
International Shipping
International orders not for resale with delivery addresses outside the U.S. will be charged applicable taxes, duties, and brokerage fees.
